I replaced an ink cartridge & it won't print anything. Error- problem with printer or ink system

[Dianne1013]

I replaced an ink cartridge with a HP cartridge. It won't print. error message says There is a problem with the printer or ink system. Turn printer off, then on (which I did several times). If problem persists, contact HP.

[A_Gayathri]

Hi @Dianne1013,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting an error message the "Problem with Printer or Ink System" error on the HP Officejet Pro 8600 Plus can be caused by a few different factors. 

Here’s a step-by-step guide to troubleshoot and resolve this issue:

1. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait 60 seconds, then plug the printer back in and turn it on.
• Check if the error persists.

2. Check Ink Cartridges

• Remove the ink cartridges and inspect them for any plastic tabs, protective covers, or tape that might still be attached.
• Reinsert each cartridge, ensuring it clicks firmly into place.

3. Clean the Printhead Contacts

• Power off the printer and open the cartridge access door.
• Remove the cartridges and gently clean the electrical contacts on the printhead and cartridges with a lint-free cloth slightly dampened with distilled water.
• Allow the contacts to dry, then reinstall the cartridges.

4. Reinstall the Printhead (If Removable)

• Some Officejet models allow the printhead to be removed. If yours does:
  • Remove the printhead carefully, clean the contacts, and reinstall it.
  • Be sure it snaps into place securely.

5. Perform a Printhead Cleaning from the Printer Menu

• On the printer’s control panel, go to Setup > Printer Maintenance > Clean Printhead.
• This process may take several minutes and can use some ink but often resolves ink-related errors.

6. Update the Printer Firmware Update the firmware on an HP printer

• Check for firmware updates through HP Smart or HP’s official support website. An outdated firmware version can cause printing issues.

7. Perform a Hard Reset

• Unplug the printer while it’s on and disconnect any USB cables.
• Wait for 2-3 minutes before plugging it back in, then turn it on.

Refer to this document: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g User manual 

HP OfficeJet Printers - 'Printer Failure' Error   There is a problem with the printer or ink system....
 

I hope this helps. 

Take care and have a good day.

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