I subscribe to instant ink. I am out of black ink and have no new cartridges

[pebonier]

I subscribe to instant ink. I was printing a document and ran out of black ink. I have no replacement cartridges. This is unacceptable. I was promised that I would always have ink. I also just installed my last yellow, blue and magenta cartridges today.

I thought that HP was supposed to be monitoring my ink. Do I have to start watching it and report to you now? If that is the case, then give me an email or phone number so I don't have to deal with going to a forum for what I was promised.

I am in the middle of a project and cannot complete it. Please send cartridges ASAP!

[MathewT]

Hi @pebonier

Thanks for reaching out. I would love to help!

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Cheers