I want to restore a shortcut to the printer screen.

[Jenny_MSL]

I want to restore a shortcut to the printer screen.  Someone must have deleted the "Scan" option. 

Now, there's a message across the bottom of the screen that says "Drag icon here to delete shortcut".

There is no blue menu at the bottom of the printer screen for me to drag an icon from to add to the screen shortcuts.

How can I fix this please.

Thanks

Jenny 🙂

[Raj1788]

@Jenny_MSL

Welcome to the HP Community

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8730-all-in-one-printer-series/790... to download and install the HP OfficeJet Pro 8730 All-in-One Printer driver.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Jenny_MSL]

Hi,

I have followed your instructions,  but it has not updated the screen on the printer.  The printer still does not have the "Scan" option and there is still the message on the bottom of the screen "Drag Icon here to delete shortcut".

Next step please 🙂

Regards,

Jenny

[Raj1788]

@Jenny_MSL

Could you please send me an image of the screen?

However, try the below steps to create scan shortcut.

Go to PC COE (C:)

Select - Program Files (x86)

Select - HP

Select - your Printer Name

Select - bin

Right click on the HPScan.exe file and select Create Shortcut.

Keep me posted.

Have a great day!

Cheers:)

[Jenny_MSL]

[Jenny_MSL]

Please refer to the photo,  shortcut has been deleted on the printer,  not on the computer screen.

Regards,

Jenny

[Raj1788]

@Jenny_MSL

Let's perform a semi-full reset on the printer.

I have sent you a private message, to reset the printer that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

@Jenny_MSL

Perform Semi-full reset on the printer using the below instruction.

Path: Support Menu >Resets Menu>Semi-Full Reset

1. Press Power button to turn the Printer On.
2. Press BL, BL, BL, BL Buttons, in sequence. (BL is bottom left the back or the return arrow button)
3. Touch Support Menu.
4. Select Reset Menu and Touch OK.
5. Select Semi-Full Reset and Touch OK.
6. Wait for unit to Power Down/Turn Off.
7. Press Power button to turn the Printer On.

Have a great day!

Cheers:)