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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-02-2021 09:20 PM

HP Recommended
Product: HP Office Jet Pro 8610
Operating System: Microsoft Windows 10 (32-bit)

Printer is an HP Office Jet Pro 8610.  I was attempting to print a 5 page document but only 1 page printed.  The following message appeared on the printer's screen:  "Printer Failure" in the top left corner and below that the following detail: "There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP."  I tried to reset the printer numerous times by following these instructions but to no avail.  This issue appeared out of the blue.  Just a short while before this issue occurred and the message appeared, the printer was working fine. 

Category:
1 REPLY 1

‎10-08-2021 11:01 AM

HP Recommended

@Navyvet1

 

Welcome to the HP support community.

 

I understand that you are getting printer failure errors, I am glad to assist you.

Follow these steps to fix the issue:-

Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

  1. With the printer on, disconnect the power cord from the rear of the printer.

  2. Open the door to access the carriage inside of the printer.

  3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Obstruction inside the printer

  4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

    Moving the carriage from side to side

  5. Close the carriage access door.

  6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

Reset the printer

Reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

Update the printer firmware to install the latest updates

Refer to this link for the steps to update:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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