INCOMPATIBLE PRINTKOP

[PENNRUUD]

I USE THE ORIGINAL PRINTCARTRIGES FOR MY HP PHOTOSMART 7510 THE 364 XL - INSTALLATION WITH 5 NEW CARTRIGES ALLWAYS THE SAME INCOMPATIBLE PRINTKOP ?  NEED SOME HELP

[KrazyToad]

@PENNRUUD

Remove the cartridges, clean the electrical cartridges with a lint free cloth and perform a printer reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Next update the Firmware and put back the cartridges

You can refer to this Link: https://support.hp.com/in-en/document/c02919168 for Firmware update

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[PENNRUUD]

SORRY DOESN'T WORK, GOT THE SAME TRUBLES !

[KrazyToad]

@PENNRUUD

I suggest we perform a Semi Full Reset.

Since these steps are specific to your printer, I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.