IOREF: 66046

[Osti89]

 

[zoey7886]

@Osti89, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding an error message! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I see you’re running into the Tray Lifting Failure (AlertID: 207) issue on your printer. No worries—I’m here to help you troubleshoot this!

Let’s try these steps:

Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 2–3 minutes to reset the internal components.
• Plug it back in and turn it on to see if the error persists.

Check for Paper Jams or Obstructions

• Gently remove the paper tray and inspect it for any jammed paper or debris.
• If you see any stuck paper, carefully remove it without tearing.

Verify Paper Alignment & Load Capacity

• Make sure the paper is properly aligned with the tray guides.
• Avoid overloading—stick to the recommended paper limit for your printer model.

Reinsert the Tray

• Place the tray back firmly into the printer and ensure it sits properly.

Firmware Check

• If the issue persists, check if your printer’s firmware is up to date.
• You can find updates on the HP Support website under your printer model.

A couple of quick questions to help narrow this down:

• When did this error first appear? (After a paper refill, firmware update, or suddenly?)
• Do you hear any unusual sounds when the tray tries to lift? (Clicking, grinding, or no movement at all?)
• Have you tried a different type of paper? (Some printers are sensitive to thick or curled paper.)
• Also, let me know your printer model so that I can give you more specific troubleshooting steps!

Let me know what happens after these steps, and we’ll figure this out together! 😊  

Take care, and have an amazing day!  

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Regards,