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HP Recommended
HP ENVy 5530 all-in-one
Microsoft Windows 10 (64-bit)

Unable to print anything.

 

On the front panel of the printer, it says IP address not connected.

 

I tried some solutions from other threads, like " Power off printer and router. Power on

router and wait 3 mins. Power on printer and verify it connects to the router" and

"Setup > Wireless > WIreless Settings > Reset Wireless Defaults". I also rebooted

several times. I also tried the Print and Scan Doctor. Nothing works

 

When shutting down, the on/off button and the wireless button both light up (no blinking)

while the front panel froze for 5 seconds before actually shutting down.

 

You can check the drivers updates, here: HP Customer Support - Software and Driver Downloads 

 

The printer normally works ok.

2 REPLIES 2
HP Recommended
Please print out the Network Config sheet and post the results here.
HP Recommended

Problem solved. I needed to type in my network user and password into the front panel.

Now I have connection.

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