ISSUE WITH HP OFFICEJET 5230

[JV9]

Please help I can not seem to print, the screen constantly comes up with 'remove & reinstall the indicated cartridge, making sure its correctly installed' I keep taking ink cartridge out & reinstalling but still not working its driving me mad! Anyone else having this problem? the ink is coming direct from HP INSTANT INK. Thank you

[Jeet_singh]

Hi @JV9,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you have a concern regarding your Instant Ink account. Don't worry I'll be glad to help you.

I need to know few details regarding your Instant ink account to help you get the ink cartridge.

Have you recently made any changes on the printer before the issue started?

Have you tried to clean the ink cartridge contacts?

Have you recently replaced the ink cartridges?

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Cartridges carry their own warranty, so if the indicated cartridge is in warranty and you are experiencing a cartridge related problem, there would not be a charge for the phone support. The warranty dates are usually on the cartridge label or stamped on one of the sides.

Alternatively, you can go through the steps suggested in the support document for - HP Printers - 'Incompatible Ink Cartridge' or 'Ink Cartridges Missing' Error Displays

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,