• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-31-2020 05:07 AM

HP Recommended
Product: HP LaserJet Pro M118-M119 dw

Hello everyone,

We use PCL5 in our reports and we use macros to print images.
It happens that in some printers, specifically in "HP LaserJet Pro M118" if in the image data there is a "line feed" (character 0A Hex or 10 in Decimal) the printer should ignore the character given that it is part of the image data, however it does Line Feed damaging the image.
I want to say that on other printers it works correctly.

Can someone help me? Thank you.

2 REPLIES 2

‎08-31-2020 07:00 AM

HP Recommended

The data sheet for this printer show that it supports PCL5c and it is possible that if you are using a PCL5e driver it is misinterpretting data.  

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎08-31-2020 09:18 AM

HP Recommended

Thank you for your attention,

 

Yes, the printer is PCL5 compatible, that's why it was purchased.
No driver is used, it is connected to the network and receives direct information from our application like so many other compatible PCL5 printers.
However, after making several diagnoses, we identified that the printer when printing an image in raster mode instead of understanding the character 0A Hex as image data understands as Line Feed and breaks the image, situation does not occur in other PCL5c printers.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.