Impossible de lancer une impression

[PL444]

My HP Deskjet 360 printer is reported as pending but I cannot start printing.

[Max3Aj · Accepted solution]

@PL444, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
 

It sounds like you're having trouble printing with your HP DeskJet 3760 All-in-One Printer, which is showing as "pending" or stuck in the queue. Let's go through a step-by-step guide to resolve this issue:

Check Printer Status

• Ensure the printer is powered on and not displaying any error lights.
• Verify that it’s connected to the correct Wi-Fi network or USB.
• Print a Wireless Network Test Report to check the network status:
  • Press and hold the Wi-Fi and Information buttons together until the report prints.

Clear the Print Queue

• On your computer:
  • Press Win + R, type control printers, and hit Enter.
  • Right-click your HP DeskJet 3760 and select See what’s printing.
  • In the new window, click Printer > Cancel All Documents.
  • Close and restart your computer.

Restart Print Spooler Service

• Press Win + R, type services.msc, and press Enter.
• Find Print Spooler, right-click it, and select Restart.
• Try printing again.

Set as Default Printer

• Go to Settings > Devices > Printers & scanners.
• Click on your printer, then select Manage > Set as default.

Reinstall Printer Drivers 

Sometimes drivers can become corrupted. Here’s how to reinstall them:

• For Windows:
  • Go to Control Panel > Devices and Printers.
  • Right-click your printer and select Remove device.
  • Visit HP’s website or use the HP Smart App to reinstall the latest drivers.
• For macOS:
  • Go to System Settings > Printers & Scanners.
  • Select your printer and click the minus (-) button to remove it.
  • Add it again using the plus (+) button, or reinstall using the HP Smart app.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[PL444]

Bonjour,

HP Smart m'indique que mon imprimante est prête.

Connexion USB : OK

Mais le voyant bleu de mon imprimante reste clignotant.

Impression impossible.

[Max3Aj]

@PL444, Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English.

Take care and have a great day ahead!

Max3Aj

HP Support