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LSM4
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Message 1 of 2
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Flag Post

Impossible to scan a document with an Office Jet Pro 8500 if there is a missing cartridge

‎08-19-2020 02:27 AM

HP Recommended
Product: HP Officejet Pro 8500
Operating System: Microsoft Windows 10 (64-bit)

On my HP Office Jet Pro 8500, it is impossible to scan a document if there is a missing Ink cartridge ? 

Why ? I don't need to print just to scan a document. Do you know if there is a work arround ?

1 REPLY 1
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Riddle_Decipher
HP Support Agent
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Message 2 of 2
Flag Post

‎08-21-2020 02:49 PM

HP Recommended

@LSM4 I'm afraid all the ink cartridges need to be present to perform any action (including scan) on the printer.

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee

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