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‎07-20-2020 08:47 AM

HP Recommended
Product: Photosmart
Operating System: Microsoft Windows 10 (64-bit)

Bonjour,

Je possède l'imprimante photosmart et je constate  depuis qqs jours que l'impression se fait uniquement en rouge.

J'ai débranché et rebranché l'imprimante, enlevé et remis la cartouche, nettoyé les buses (avec juste un chiffon doux sur la partie cuivrée) mais j'ai le même problème.

D'habitude quand il manque de l'encre, j'ai des stries ou rayures sur la page mais cette fois l' impression est correcte mais que du rouge ...???!!!!

J'ai ma cartouche depuis 1an environ, je n'imprime pas beaucoup.

J'ai imprimé une page de test mais au lieu d'avoir 3 barres  Cyan, Magenta et yellow;  j'en ai que 2: (Magenta, Yellow).

et (Il m'indique Color Cartridge : < 10% Full ) 

merci d'avance pour vos conseils.

J.P

 

 

1 REPLY 1

‎07-20-2020 11:30 AM

HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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