Incompatible Catridge(s) Error !!!!!!!!!!!

[Zeetu29]

My HP Deskjet Ink Advantage 3545 printer has been working fine since 2014. I had bought it from amazon in the year 2014.

But since few days ,It through an error

The error is showing :

Incompatible Catridges(s)

The indicated catridges are not inteneded for use in this printer .

At first I thought that the ink catridge might have got emptied . On trobulble shooting with HP Software , I pointed out that when ever I take out the black catridge , the error does not show up.

So I thought to chnage the black catridge and bought orginal 678 catridge , Even after chnageing the catridge , the print always shows this error and does not allow me to print any document .

I have upgraded the firmware , it says that I am using latest firmware and also reset the printer but nothing works.

please help , Where and how can I get it repaired as manufacture waaranty does not exist after 4 years.

kindly check the atatched pictures for your reference.

[TEJ1602]

@Zeetu29, Welcome to HP Support Community!

As per the post descriptions, seems like the black ink cartridge is defective.

I would recommend you to try our other support options for further assistance.

Follow the steps below to reach out to our HP Support team:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Zeetu29 · Accepted solution]

I do not think ,it is the existing black cattridge . because I recently bought new branded HP 678 black catridge and tried it on my print , still the porblem persists, only if remove the black catridge from its slot then this error does not come. I wasted money by buying new black catridges . these are orginal catridges from HP .

only solution left is a physical inspection at service center , there is no warranty for my printer