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‎03-28-2020 11:33 PM

HP Recommended
Product: Deskjet 3545
Operating System: Microsoft Windows 10 (64-bit)

I have been using my Deskjet 3545 with my current cartridges for 2-3 months with no problem. But today my printer show error: incompatible cartridges (black one). I reseat the cartridge and the problem still persists. I install a new cartridge (even tried two new ones) and it does not help. I clean the printer electrical contacts as shown in https://www.youtube.com/watch?v=VSL-MRHtJbI and the problem is still not solved. What should I do next?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-01-2020 05:42 AM

HP Recommended

@worawitp, Welcome to HP Support Community!

 

I see that the printer is in an error state and I appreciate your efforts in trying to resolve the issue. 

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎04-01-2020 05:42 AM

HP Recommended

@worawitp, Welcome to HP Support Community!

 

I see that the printer is in an error state and I appreciate your efforts in trying to resolve the issue. 

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎04-01-2020 08:05 AM

HP Recommended

Thank you for the help. Finally, I need to contact HP customer service and send my printer for repairing.

Was this reply helpful? Yes No

‎04-01-2020 11:50 AM

HP Recommended

@worawitp

 

Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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