Incompatible cartridge HP 4630

[Ricklacombe]

Hello community, my simple problem is that during a document printing, my HP 4630 printer stopped and displayed an INCOMPATIBLE CARTRIDGES error.

i have tried to resolve the issue and nothing helps.

the cartridges are genuine, and no matter how many new or used OEM cartridges I try, nothing resolves the problem …

help!!

[Kumar0307]

@Ricklacombe, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. Insert one ink cartridge at a time and check for the error to identify the defective ink cartridge.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists even after replacing the ink cartridge, I'm afraid this is a hardware failure.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!