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‎07-11-2018 07:04 AM

HP Recommended
Product: HP deskjet 2545

Hi,

 

Installed a NEW HP cartridge and I get a "Incompatible ink cartridge".  It is a genuine HP ink. 

I have bought 2 and I still will not install.  I have went through all trouble shoots that I could find and nothing helped.

10 people had the same question
1 REPLY 1

‎07-12-2018 04:36 PM

HP Recommended

@aslind,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting incompatible ink error after replacing the cartridge on your printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • From where did you buy the cartridges?
  • Have you made any software or hardware changes?
  • Have you performed any troubleshooting steps before posting?

While I wait for the answers, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/ee-en/product/hp-deskjet-ink-advantage-2540-all-in-one-printer-series/5285095...

 

If you continue to face the issue, I recommend you update the printer firmware and check if it resolves the issue.

 

Follow the steps in the below article to update the printer firmware.

 

https://support.hp.com/ee-en/product/hp-deskjet-ink-advantage-2540-all-in-one-printer-series/5285095...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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