Incompatible ink cartridges

[gene77]

I have the same issue. is there any resolve using the the new hp I bought?

[AustinKirby]

Sorry you’re having this issue, too. I was not able to resolve the problem so my hp printer ended up in the landfill. I bought another brand printer to replace it. If you can return your purchase I strongly suggest you do that and buy another brand printer. I’m done with HP.

[carla99]

I have a HP Officejet Pro 8600 not printing, I put in cartridges that were no HP as the price of them are ridiculous, now printer wont work. I too say do not buy HP products , a rip off.  

[Kumar0307]

@carla99, Welcome to the HP Support Community!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.

Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely 70% of refilled cartridges had some form of reliability problem Count on HP original ink cartridges for consistent, worry-free printing.

You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference.

For more info, refer to this document.

If you are getting an 'Incompatible ink cartridge' error, perform the steps mentioned in this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[GFW3]

I found the solution. Make sure ALL HP ink carttridges [Black & Color]  are coded Z10- for use in US & Canada, then call HP tech support [800-474-6836] to help you Regionalize your printer for use in US & Canada. They will have their supervisor make the changes on the back end by asking to get into your computer thru a link. It's simple & doesn't take long. 

[Kumar0307]

@GFW3

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[tcody2484]

The link you give for the document is dead.  I want my printer fixed or somebody is going to be sued.

[sandytechy20]

@tcody2484

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[thwms]

I have the same issue.. Printer noted low ink for Cyan.  Went to Staples and bought an HP cartridge (on a fixed budget, senior so I had to skip a meal to have enough money).

Installed it per the instructions...STILL THE SAME MESSAGE AND IT WILL NO CLEAR.  WHY???????????

I can't even print, copy, etc. in black.  

All is blocked. Can't afford new printers...