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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Incompatible ink cartridges
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04-02-2020 11:13 AM
The ink cartridges are shown as "Not Intended for Use in Current Device" in the product information webpage.
I got tri-colour and black cartridges 63 (which are the same I used with Instant Ink). I cancelled my Instant Ink subscription because the system did not allow me to register my account to an address in a different country. So I bought regular ink cartridges and they do not work.
Solved! Go to Solution.
Accepted Solutions
04-05-2020 10:03 AM
Hi @Julien69
Welcome to the HP Support Community.
I have sent you a private message with the region reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
04-05-2020 10:03 AM
Hi @Julien69
Welcome to the HP Support Community.
I have sent you a private message with the region reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee