Incompatible operating system

[sfalco]

It seems my printer will not recognise my operating system.

Having installed the printer, connected using a USB cable and done the test page, I tried to get it to print a short document. What came out was largely blank, with a small bit of gibberish in one corner. It repeated this with the next sheet, until it had used all the paper I had loaded. Fortunately I had only loaded 6 sheets.

When I went to the main support page, the first thing I saw was a message saying HP could not support the operating system. It seems I have wasted my money. I bought this printer because I could no longer get replacement ink  cartridges for my HP Deskjet 620 at less that 100 English pounds for the set, considerably more than the cost of a new printer.

Can anyone think of a way round this?

[savvy2]

I am not HP:

wow last XP PC running on earth, not fun that. not in year 2018.

i see the robot chasing Will Robinson.  danger danger...... flaying arms and all.....

printer are the most hard devices ever devised by man.

for sure now, I used fix chain printers and hammer line printers years ago... what  racket, and easy.

The gibberinh happens from one reason. data corruption to the printer.

the test page prints ok

so that means the printer is ok

but not your PC, the PC is sending DATA using the wrong protocol.

that means the XP drivers are wrong, dead wrong, or infected like all XP  PCs are now world wide

never ever use XP ok?

do not ask about ink, ok/?

you pay the price for real ink or use cloned cartridges, that is your call.  YMMV ,YIMV your ink can vary.

i bet you pay huge vat taxes there no,/???? super high taxes, unlike here.

XP rules of (not wise?) learn that most places do not support XP now, its EOL, END OF LIFE FOR EVER now.

XP is 17 years old now, a fact. killed dead by MS in 2014 April.

over 700 exploits

https://www.cvedetails.com/product/739/Microsoft-Windows-Xp.html?vendor_id=26

1: SP3 loaded first.

2: then the wanacry patch

https://answers.microsoft.com/en-us/windows/forum/windows_xp-security/is-the-patch-for-wannacry-avai...

3: get and load AVG, antivirus they still do XP. oddly.

4:do a full AVG scan

then find the HP drivers for this old printer.

at hp.com

learn that most forms will not talk XP at all,  so, do not be shocked.

620 what, what is the full name.?  IF YES, The first one made was 1995, ouch. no wonder I cant find it. last one 2001.

see its not listed here, only J600,

https://support.hp.com/us-en/products/printers/deskjet-printers

if I google this.HP Deskjet 620

i get ZERO hits, why, did you leave off the full model number, if yes, wow.

[savvy2]

ok I DUG DEEP INTO hp DEAD POOL OF PRINTERS, SO THE 600 IS A DEAD PRODUCT (AKA LEGACY OR RETIRED LIKE ME)

• Deskjet 300
• Deskjet 400
• Deskjet 500
• Deskjet 600
• Deskjet 700

• Deskjet 800
• Deskjet 900
• Deskjet 1000
• Deskjet 3000

• Deskjet 5000
• Deskjet 6000
• Deskjet Portable Series
• Other Inkjet Printers

AS SEEN HERE

https://support.hp.com/us-en/retired-products

[sfalco]

Thanks for this response.

Actually, I got the old printer wrong.  It was a HP Deskjet 720C.  New ink cartridges are very hard to find and have doubled in price, hence the change to a new printer.

There are a lot more WinXP users out here than people think.  It is the most robust OS Microsoft have produced so far.  My first version of Windows was 3, back in 1991.  I have followed most of the upgrades since then: 3.1, 95, 98, ME (fell over every time I used it) and XP.  I have also used version 7 on another computer, which I like, and 10, which I hate.  10 was awkward to use and was so full of bugs it spent all the time doing updates.  After the hard drive broke from all this updating I told the repairer to set up the new disk for 7, and it works perfectly.  If the HP Envy 6234 works with 7 then I will just have to switch to that laptop for all my printing.

[sfalco · Accepted solution]

I think we can put this one to bed now.  I have managed to download and install the drivers and other software relevant to my computer and the new printer.  I decided to go Googling, and found a file on the HP site which did everything I wanted.  It took quite some time, but eventually I was informed that the device was fully installed.

Afterwards I printed a short text document, followed by a colour photo.  It did both seamlessly, resulting in one very happy camper.

In case anyone else has the same problem, the driver installation program is called EN6200_Full_WebPack_44.3.2218.exe

My thanks to all who replied to my original posting.

Cheers

Sfalco