Information light on HP Envy 6455e will not turn off

[Beyond2025]

I moved to a new office with an open wifi connection (no password), and have had a terrible time getting my printer to work. After researching, I decided to set up the Wi-Fi Direct option to print that way. Somehow that got turned off, and now my info light is yellow/orange and I cannot use that button to turn the Wifi Direct back on (instructions said to hold the info button down for 3 seconds, then hit the info, cancel, and resume buttons at the same time). Whenever I hit the info button, I get a page telling me my printer is not connected to a wifi network. How can I get around this and set the wifi direct back on so I can print.

[Garp_senchau]

Hi @Beyond2025,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check the Printer’s Connection Status:

• First, confirm that your printer is powered on and connected to the local network via Wi-Fi.
• Look for any lights on the printer that may indicate its status. If the lights are flashing or yellow, this typically means there’s an issue.

Restart the Printer:

• Turn the printer off, wait 30 seconds, and then turn it back on. This can sometimes reset the device and resolve minor glitches.
• After restarting, try pressing the Info button again to check if the Wi-Fi Direct option is accessible.

Restore Network Defaults (Factory Reset):

If the Wi-Fi Direct option still isn't working, you might need to restore your printer’s network settings to default:

• Press the Cancel button to ready the printer.
• Press and hold the Wireless button and Cancel button simultaneously until the Power button blinks.
• Wait 60 seconds until the Wireless light blinks blue.
• Within two hours, return to the app or software to find and add your printer and complete the setup.

Use the Printer’s Web Interface (if applicable):

Some printers have an embedded web server that you can access by entering the printer’s IP address in a web browser.

• Find your printer’s IP address (usually printed on a network configuration page).
• Open a web browser and type the printer’s IP address into the address bar.
• Log in (if needed), then go to the Network Settings section.
• Look for the Wi-Fi Direct option and turn it on from the web interface.

[Garp_senchau]

Check for Firmware Updates:

Your printer might have a firmware update that could fix the issue.

• Go to the printer manufacturer’s website and search for the latest firmware for your printer model.
• Follow the instructions on how to update the firmware.

Use Printer’s Mobile App (Optional):

If your printer has a mobile app (like HP Smart), you might be able to set up or control Wi-Fi Direct through the app:

• Download the app on your phone or tablet.
• Open the app and connect to the printer using the app’s instructions.
• Once connected, you should be able to enable or manage Wi-Fi Direct.

You can refer to these guides for troubleshooting issues related to Wi-Fi connections and edge lighting, and status lights.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[Beyond2025]

I have tried all of these solutions, except for restoring network defaults. I cannot do this because the cancel button is not illuminated.

[Garp_senchau]

Hi @Beyond2025,

Welcome to the HP Support Community 

  

I understand you are facing an issue with your printer. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence  

Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted.