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‎08-09-2017 09:49 AM

HP Recommended
Product: Deskjet 2549
Operating System: Microsoft Windows 10 (64-bit)

Just received the printer from work. Downloaded the software straight from HP.com and had no problems. I need to install new ink because those in it are old and empty. When I open the access door the carriage does not move to the center so I can remove and replace the ink cartridges.  

1 person had the same question
5 REPLIES 5

‎08-09-2017 02:51 PM

HP Recommended

Can you move the cartridge holder by hand, remove the power cord first.

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‎12-06-2018 11:39 AM

HP Recommended

I can't manually move it either.  There are no jams, no errors, nothing.  It just doesn't move when I open the access door.  

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‎12-06-2018 11:59 AM

HP Recommended

Is your warranty over?

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‎12-06-2018 02:42 PM

HP Recommended

I just purchased it July 18th.  

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‎12-06-2018 04:20 PM - edited ‎12-06-2018 04:23 PM

HP Recommended

Contact HP:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Sign in or select Printer

 

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