Ink Cart stuck on the right (after slamming against the sides of the printer for a few days)

[Christina_D]

Hey  y'all.  So, I left the paper tray open for a few days.  Next time I tried to print, my printer was possessed.  The cart started slamming against the left and right side of the printer.  - yes, slamming - I tried to look at it again and it's now stuck on the right side.  I tried the regular troubleshooting (turn it off, clear the obstruction)  - there was never an obstruction.  Is it time to buy a new printer?  Do I need an exorcism? 

[Jay_G24]

Hi @Christina_D,

I'd like to help!

Try the steps below to resolve the carriage jam issue on your printer -

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

1. Turn off the printer, and then disconnect the power cord.

2. Open the cartridge access door to get to the carriage inside the printer.

   EXAMPLES OF A CARTRIDGE ACCESS DOOR

   

3. Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

   EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH

   

4. If the carriage has a latch, gently press it down to make sure it is locked into place.

   CAUTION: 

   Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.

   EXAMPLES OF THE CARRIAGE LATCH

   

5. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

   CAUTION: 

   Do not force the carriage to move if it is locked or stuck. This can damage the printer.

6. Close the printer door.

7. Reconnect the power cord, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[ShakaZeke]

NO, that did not help.  My cartridge is still jammed on the right side of the computer.  It does not slide at all.

[ShakaZeke]

I have nothing obstructing the cartridge to keep it from sliding

[aferris]

Curious to know if you got this resolved as mine has been doing this exact same thing for the past 24 hours!! I have tried absolutely everything to fix it and nothing has helped and I desperately need to use my printer for business purposes!