Ink Cartridge Failure

[Hem11]

Dear Team

We have purchse before 3 month  HP DESKJET GT 5820 -

here attach error screen short 

My No 

[Rainbow23]

Hi @Hem11,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP DeskJet GT 5820 All-in-One Printer wherein you get an error "Ink Cartridge Failure" for the tricolor printhead.

This issue could occur if is the tricolor printhead is damaged or not installed properly.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Cartridge Error

Let me know how this works.
 

You have a good day ahead.

[ZacDXB]

I am getting the below message. 

Ink cartridge failure: Tri-Color. Cartridges listed above are damaged or have failed. Remove them and replace with new cartridges.

These are ink refill cartridges. Please advise how to replace them ?

Thanks

[kevin-t]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
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