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‎04-11-2020 11:32 AM

HP Recommended
Product: HP Envy Photo 7155
Operating System: macOS 10.15 Catalina

Just purchased the HP 7155. Cannot get the printer to recognize the setup ink cartridges.  Error message - "Cartridge problem"

1 REPLY 1

‎04-15-2020 06:51 AM

HP Recommended

Hi @NatWellborn

Welcome to the HP Support Community. I understand you are not able to use the printer due to an ink cartridge error. I'd be happy to assist you.

  • Are you using the setup ink cartridges that came with the printer?
  • Which ink cartridge is shown as defective?
  • Make sure the protective plastic tape if any is removed from the new ink cartridges before placing them in the printer.

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Perform step 3 from this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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