Ink Incompatible 61 vs 122

[Lou93]

I bought my printer in the United States, the ink is 61, 
now I am in Mexico and in your table I saw that the compatible one is 122, 
but when I installed it, the cartridge was incompatible, I already did the steps 
that are recommended but the message still appears

[banhien]

@Lou93 

You have to reset your printer. Please use the following guide

         https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

Regards.

[Jay_G24]

Hi @Lou93,

I'd like to help!

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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