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Message 1 of 3
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Flag Post

Ink Incompatible 61 vs 122

HP Recommended
Deskjet 3050a
macOS 10.14 Mojave
 
I bought my printer in the United States, the ink is 61, 
now I am in Mexico and in your table I saw that the compatible one is 122,
but when I installed it, the cartridge was incompatible, I already did the steps
that are recommended but the message still appears
 
 
2 REPLIES 2
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Level 19
Level 19
86,248 86,133 10,950 23,521
Message 2 of 3
Flag Post
HP Recommended

@Lou93 

 

You have to reset your printer. Please use the following guide

 

         https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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HP Support Agent
HP Support Agent
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Message 3 of 3
Flag Post
HP Recommended

Hi @Lou93,

 

I'd like to help!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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