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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Ink Jet Printer Cartridges

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04-20-2020 08:48 AM
Bought brand new printer cartridges for my HP 7855 printer. The color cartridge only prints like to pages and then doesn't work. This is the second new color cartridge. I get an error used or counterfeit. ???
04-23-2020 06:48 AM
Welcome to the HP Support Community.
Are these original HP cartridges? If you insert your old ink, do you get the error message?
Are the copies coming out well?
Try the steps from here: https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073...
Let me know if this helps.
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Thanks!
Have a great day!
I am an HP Employee