Ink Splatter on Printed Pages

[Natural20]

I'm having trouble with my printer. Whenever I'm printing something there are splatter of color inks on the printed papers. It was few splatters in the corner at first, now it's on all throughout the paper. It's mostly magenta color but I can now see the cyan color as well. This only seems to be happening when I print something on my computer or try "Cleaning Page" on the printer. When I print test page, it comes out perfectly fine, no splatter of inks. What do I need to do to fix this?

[Jay_G24]

Hi @Natural20

I'd like to help

Check if the toner has any leakage inside the printer.

Inspect the toner cartridges

Examine the toner cartridge imaging drums and memory chips for damage.

1. Open the front door.

   Figure : Opening the front door

   

2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.

   Figure : Pulling out the toner cartridge drawer

   

3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.

   Figure : Removing the toner cartridge

   

4. Examine the memory chip for damage.

   Figure : Location of the memory chip

   

   • If the memory chip is damaged, refer to the previous steps in this document to replace the toner cartridge.

   • If the memory chip is not damaged, continue with these steps.

5. Examine the surface of the imaging drum.

      CAUTION: 

   Do not touch the imaging drum. Fingerprints on the imaging drum can cause print quality problems.

   Figure : Location of the imaging drum

   

   • If you see any scratches, fingerprints, or other damage on the imaging drum, refer to the previous steps in this document to replace the toner cartridge.

   • If the imaging drum is not damaged, continue with these steps.

6. Insert the toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer.

   Figure : Inserting the toner cartridge into the printer

   

7. Repeat these steps for the other toner cartridges.

8. Push the toner cartridge drawer into the printer.

   Figure : Pushing the toner cartridge drawer into the printer

   

9. Close the front door.

   Figure : Closing the toner cartridge drawer

   

Print another page

Hope this helps! Keep me posted. 

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[SofiaML]

Hi community!

The following link may help you:

HP Color LaserJet Pro M280 Printers - Fixing Poor Print Quality

SofiaML
HP Support Community