Ink System Failure - Photosmart 8250

[AlCPorter1]

While setting up a NEW Photosmart 8250 (from a sealed box), I received the following error: "Ink System Failure The ink system has failed and can no longer print Refer to printer documentation. ERROR 0xc18a002. Turn printer OFF then ON.

I did this three times with the same results.

Any idea?

Thank you, Al

[A4Apollo]

Hi! @AlCPorter1, Thanks for stopping by the HP Support Forums!

I understand when you print from your printer you are getting error ink system failure 0xc18a002.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Have you tried checking with a different ink cartridge?

Are you using HP genuine ink cartridges?

Replace low, empty or faulty ink cartridges on your printer.

Try the steps recommended below.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print. 

Also, try checking with a different cartridge on your printer.

Refer this article to further troubleshoot 0xc errors on your printer. Click Here

Also, refer this article to further troubleshoot ink system failure error on your PC. Click Here

If the issue still persists after trying out the steps it is a hardware issue with your printer.

Let me know if this helps!

Have a pleasant day ahead! 🙂

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[AlCPorter1]

Good day,

I have tried those steps a few times without any success.

Regards, Al

[senan6806]

@AlCPorter1

That's unfortunate. I'm afraid, its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. To call HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Thanks!