Ink System Failure after replacing depleted cartridges

[Jeremy592]

My printer was low on ink so I replace the cartridges with new ones. After replacing I now get a ink system failure. But if i put the old ones back in it goes away. Any helpful suggestions?

[Hawks_Eye]

Hi @Jeremy592 

Welcome to the HP Support Community! We're here to help you get back up and running.

When encountering an "ink system failure" message after replacing cartridges on your HP printer, it's important to address the issue methodically to restore proper functionality. 

Here are some steps you can take:

 

Check Cartridge Compatibility:

• Ensure the new cartridges are compatible with your specific printer model. Using incorrect cartridges can result in an ink system error.

Verify Genuine HP Cartridges:

• Confirm that you are using genuine HP cartridges. Non-HP cartridges can cause detection issues or damage to the print mechanism.

Inspect Cartridge Installation:

• Double-check that the cartridges are correctly installed. Ensure they are securely snapped into place in their designated slots.

Clean Cartridge Contacts:

• Turn off the printer and remove the cartridges. Using a lint-free cloth slightly dampened with distilled water, gently wipe the electrical contacts on the cartridges (the gold-colored contacts). Also, wipe the contacts inside the printer where the cartridges connect.

Reset the Printer:

• Resetting might clear error messages. Turn off the printer, unplug it from the power source for a minute, then plug it back in and turn it on.

Update Printer Firmware:

• Having the latest firmware can resolve many issues. Check HP's website for any available firmware updates for your printer model.

Perform a Diagnostic Test:

• Navigate to the printer menu to check if there is a diagnostic test option to assess the printer's health status.

Inspect Printer for Physical Issues:

• Look inside the printer for any visible obstructions or ink spills that might cause a malfunction.

If after trying these solutions the error persists, it might be necessary to contact HP Customer Support over the phone for further assistance. They can provide additional diagnostics or repair instructions specific to your printer model. 

Additionally, retaining the receipt and warranty might be beneficial in case you need to report a hardware defect.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye