Ink System Failure still on printer screen after following steps of unplugging, cleaning

[merleCeed]

Have HP PhotoSmart Plus B210a has been operating fine...had paper jam was resolved and printed fine .  Turned on printer and now have this Error Ink System Failure. and an 0xc code and turn off n on etc.  Ive followed the steps multiple times now to unplug, clean, inserted new hp ink cartridges and still same error.  I have MacBook Pro 2023, and my printer out of warranty.  Used diagnostic option on my HP account for printer and results show two buttons one to test printer but when clicked upon does nothing ...needs to print ...Have MacBook Pro 2023  

[VikramTheGreat]

Hi @merleCeed,

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so here's the solution to your query. We hope it helps you and everyone viewing this post 😊

I can truly understand how disheartening it is to face an Ink System Failure on your HP Photosmart Plus B210a, especially after resolving a paper jam and replacing cartridges, only to be met with a persistent error. You're doing everything right, and it's frustrating when the printer doesn’t respond despite your efforts.

Here’s a step-by-step guide from HP to help you troubleshoot this issue:

1. Reset the Printer

• Turn off the printer using the Power button.
• Unplug the power cord from the back of the printer and the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord directly into a wall outlet (avoid surge protectors).
• Reconnect the cord to the printer and turn it on.

2. Clean Cartridge Vents

• Remove all cartridges.
• Check the vent area (top of the cartridge) for any adhesive residue or debris.
• Use a paperclip or pin to gently clear any blockage.
• Reinsert cartridges firmly into their color-coded slots.

3. Use Genuine HP Cartridges

• Ensure you're using genuine HP cartridges. Counterfeit or refilled cartridges can trigger system errors.
• If you’ve recently replaced cartridges, try a new set if available.

4. Reseat the Printhead (if removable)

• Open the cartridge access door.
• If your printer has a carriage latch, gently lift it.
• Lift the printhead slightly, reseat it, and lower the latch.
• Repeat this step up to three times if the error persists.

5. If All Else Fails

• The error may indicate a hardware failure, such as a faulty ink pump or PCA board.
• Since your printer is out of warranty, HP recommends contacting support for service options:

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

VikramTheGreat

HP Support