Ink Tank 419 printhead calibration

[krdmitry]

How to properly calibrate printer heads? 

I performed automatic justification procedure using printing & scanning sample page. Still, I see significant shifitng of magenta color at about 0.3 mm (block #5) along with dark green line (block #6). Printer firmware has been updated as well before. 

So, is any other options available to calibrate priting heads tightly?

[TEJ1602]

@krdmitry, Welcome to HP Support Community!

If you do not have the full-featured software for the printer download and install from here.

Now follow the steps below:

Align the printer from the HP software

1. Open or search for the HP folder in your list of installed software applications, click the folder for your printer, and then click the name of your printer.

   HP Printer Assistant opens.

2. On the HP Printer Assistant window, click Maintain Your Printer.

3. Click the Device Services tab, and then click Align Cartridges.

   The printer prints an alignment page.

4. Lift the scanner lid.

5. Place the alignment page with the print side down on the right-front corner of the scanner glass, and then close the scanner lid. Position it according to the guides around the scanner glass.

   

6. Close the scanner lid.

7. On your computer, click Scan.

   The printer aligns the printheads.

8. Recycle or discard the alignment page.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[krdmitry]

Hello, TEJ.

Yes, I have done this procedure, and got a better results than before. Still, after the procedure, I have about 0.2  - 0.3 mm shift at the calibration sheet printed bu vertical and about 0.1-0.2 mm by horizontal (this is visible in black-magenta rectangle in the center of sheet), along with 'dark green' bar at paragraph #6 of the sheet. 

So, is any other ways available to calibrate the printer?

[krdmitry]

Hello, TEJ.

Yes, I have done this procedure, and got a better results than before. Still, after the procedure, I have about 0.2  - 0.3 mm shift at the calibration sheet printed bu vertical and about 0.1-0.2 mm by horizontal (this is visible in black-magenta rectangle in the center of sheet), along with 'dark green' bar at paragraph #6 of the sheet. 

So, are any other ways available to calibrate the printer?

[TEJ1602]

@krdmitry

Glad to know that there was an improvement in the print quality. But I am afraid that there is no other way to perform the printhead calibration.

However, you can try the same steps again to see if that makes any difference.

If the issue persists, you can try our other support options.Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[krdmitry]

Hello, TEJ.

It seems I couldn't reach access to messaging to support because the printer is end of warranty period. Website offers me only to access this support community or gives service center addresses. What do you mean when suppose to access support?

[TEJ1602]

@krdmitry

Let me know the country you're contacting us from, I will send you a private message with the contact number.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[krdmitry]

Hi TEJ, 

I'm from Russian Federation.

[TEJ1602]

@krdmitry

We were unable to get a contact number for your region 😞

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[krdmitry]

So, is any other opportunities available? Do you have another contact number on the hands (english-speaking)?