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‎11-17-2019 05:00 PM - edited ‎11-17-2019 05:06 PM

HP Recommended
Product: Ink Tank Wireless 415
Operating System: Microsoft Windows 10 (64-bit)

I recently tried to reset my wireless connection on my Ink Tank Wireless 415. Afterwards, I received a generic 'E' error without any number and all lights on the panel flashing. I've tried resetting the printer again, turning off/on, etc without any luck. If I turn the printer off and then on again and as soon as the wireless button light turns on I turn it off, no error appears. But as soon as I turn on wireless, I receive the above error.     Any ideas?

1 person had the same question
5 REPLIES 5

‎11-20-2019 08:58 AM

HP Recommended

@CSR312

 

Welcome to HP support community.

 

Restore network settings to default settings

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

 

Connect the printer to the Wireless router again

Refer page no.68 in this user guide:- click here

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others .

Cheers.

Sandytechy20
I am an HP Employee

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‎12-03-2019 09:55 AM

HP Recommended

Unfortunately, this did not resolve the issue.

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‎12-03-2019 05:02 PM

HP Recommended

@CSR312

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others..

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-16-2019 10:18 AM

HP Recommended

I opened a support ticket on the 4th of December and have not heard anything back concerning it. I going to accept that I made a bad choice and after Christmas purchase a different make and model. (There is no local authorized tech support in the city that I am at.) Go ahead and close this thread. There is no resolution to this problem. 

1 person found this reply helpful
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‎12-17-2019 06:38 PM

HP Recommended

@CSR312

 

I am sending you a private message with the steps to talk to HP support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

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