Ink Tank wireless 415 is stuck with the lights on and a blank screen. Can't switch it on

[Nishanb]

Ink Tank wireless 415 is stuck with the lights on and a blank screen. Can't switch it on

[Max3Aj]

@Nishanb, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your HP Ink Tank Wireless 415 printer is stuck with the lights on and a blank screen, and you're unable to power it off or on. Let’s try a few steps to get your printer back up and running.

Power Reset the Printer

This is a basic but effective step to clear any temporary hardware or firmware glitches.

• With the printer switched on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet directly (avoid power strips).
• Reconnect the power cord to the printer and try turning it on.

Check for Display or Button Response

• After the reset, check if the display lights up or if any buttons respond.
• If the screen remains blank but lights are still on, proceed to the next step.

Firmware Recovery (if applicable)

If the printer is unresponsive due to a firmware issue, you may need to perform a firmware recovery. While this model doesn’t have a direct recovery mode, you can try updating the firmware using a USB connection from a Windows PC (if available).
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support