Ink cartridge not fitted properly.

[MaxPreston]

I replaced the black ink cartridge.

Now the ink head doesnt slide across. The printer says there is a jam. There isnt, but I have noticed, using a flash light, the black cartridge is not sitting properly. 

Since the ink head has parked itself to the left side, i cannot get access to the put the cartridge in properly. Any ideas how to do this?

[Riddle_Decipher]

@MaxPreston

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the ink cartridge isn't fitted properly,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to reset the printer?

Did you check the printer status report?

While you respond to that, here's what you need to do:

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Solution one: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to reset the HP printer, which will clear a false paper jam error.

Step one: Reset the printer

1. Press the Power button () to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.

2. On the printer control panel, touch the Settings icon ().

3. Touch Tools, and then touch Printer Status Report. The printer prints the page.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

• If the issue persists, continue with the next solution.

• If the test page does not print, continue with the next solution.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2IAeHVa

(By the end of this article all the issues should be resolved)

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[MaxPreston · Accepted solution]

The solution you provide is not related to the fault I posted.

I managed to fix the problem by using two screwdrivers to release the cartridge and reset it by push it, using the screwdrivers.

Fixed

[Flower_Bud]

@MaxPreston

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂