Ink cartridge warranty

[xximAmixx]

Hello, 

I have a DeskJet 2600 All-in-One Printer and have changed the tri-colour 304 ink cartridge to an official HP cartridge, however tbe magenta does not work at all.

I have run the alignment and the cleaning multiple times as well as diagnostics and the printer doesn't recognise the error. 

It even states 'the ink is genuine HP and is ink levels are OK so should not cause print problems'.

The cartridge is still in warranty but I cannot find how to contact anybody. I have tried twitter and have tried the website numerous times so have decided to see if anybody on here can help. I'm at my wits end with this. 

The contact page takes me to a virtual assistant which then tells me I have to sign up for a monthly fee to contact someone about an ink cartridge or come here.

I am based in the UK.

Any help would be greatly appreciated as I'm so frustrated. Its almost as thought HP don't want to help their customers. 

[sandytechy20]

@xximAmixx

Welcome to HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[xximAmixx]

Thank you for the reply. 

This has now been resolved via the phone. 

[sandytechy20]

@xximAmixx

Good to know that issue resolved.

Feel free to contact us in the future if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.