Ink cartridges not recognised

[Jo219]

Help!

Cartridges are  not recognised- both are Brand new genuine HP- I’ve cleaned the sensors. Updated software- neither cartridge is recognised. What can I do??

[sandytechy20]

@Jo219

Welcome to HP support community.

Clean the electrical contacts

1. Turn the printer on.

2. Open the door to access the ink cartridges.

3. Wait until the carriage stops moving before you continue.

4. Remove the ink cartridge indicated in the error message from its slot, holding it by its side.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

5. Remove any protective tape that still might be on the contacts.

      CAUTION: 

   Do not touch or try to remove the copper electrical strip.

   

6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the ink cartridge.

   

7. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

   

8. Wait 10 minutes for the contacts to dry.

9. Reinsert the ink cartridge.

   • Insert the black ink cartridge into the right slot.

   • Insert the tri-color ink cartridge into the left slot.

10. Repeat these steps for the other ink cartridge, if necessary.

11. Close the ink cartridge access door.

12. If the error persists, repeat the previous steps to clean the ink cartridge and carriage contacts a second time.

13. Check for the error message.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.