Ink cartridges problem HP deskjet 2135

[MNAli1992]

I have bought and ink cartridges from jarir book store “Saudi Arabia” but it doesn’t want to print! It says error and that the ink i bought is not compatible! The ink has 123 numbers and it’s black and it states that it’s compatible with 2130 printer! Whats the problem then? I tried to go to your shopping store and i did not find it, i only found HP 63XL and it states that its compatible with my printer! So i just bought something that is not actually compatible and it has your logo! Please solve this problem

[Kumar0307]

@MNAli1992

Welcome to the HP Support Community!

I'm afraid HP 63XL or HP 123 ink cartridges are not compatible with HP Deskjet Ink Advantage 2135 All-in-One Printer. You will have to use HP 652 Ink cartridges as per your region/country. 

HP 63XL or HP 123 ink cartridges are compatible with HP Deskjet 2130 All-in-One Series only.

contact our HP Support team for Service Options

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the chat or get phone number options based on your preferences.

6) Fill the web-form and proceed further.

keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MNAli1992]

I just cannot find this compatible ink cartridge you said. I have to order it from your shop which costly nad it will take time to deliver to Saudi Arabia. Thank you anyway, i’ll consider buying another printer

[MarcusSoMe]

Hello,
     
Thank you for contacting HP.

I can route your issue to someone in your region who may be able to assist you further in getting ink for your printer. 

I’d like additional information in order to research this issue for you. Can you please confirm the following: 

- Customer Name: 
- Contact Number: 
- Email Address: 
- Mailing/Street Address: 
- Country: 
- Serial Number: 
- Product Name: 
- Description of issue: 

For details on how to locate your product serial number, click the following HP link: http://hp.care/2gsY4SC

Please note, this information will only be used for the purposes of researching any issues, providing support, or routing cases to another support team for regional support. HP's ability to thoroughly review support options or to effectively communicate with you is depended on prior requested information.  

HP’s Privacy Statement: http://hp.care/2gsY598

Best, 

-Marcus 

HP Social Media Support