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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-04-2025 11:06 AM

HP Recommended

Ink cartridges state that the ink is cloned in my 8028 HP series printer

1 REPLY 1

‎08-06-2025 08:38 AM

HP Recommended

Hi @PythianServCor 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

If your HP 8028 series printer displays a message indicating that the ink cartridge is altered or cloned, it means that the cartridge contains ink not manufactured by HP. 

 

Here are some steps you can take to address this issue:

 

Use HP Original Supplies:

  • Ensure that you are using genuine HP cartridges. HP designs cartridges specifically for your printer to guarantee quality and functionality.

 

Replace the Cartridge:

  • If the cartridge is identified as altered or cloned, it is advisable to replace it with a new, genuine HP cartridge. This ensures that you maintain the print quality and reliability.

 

Check Cartridge Orientation:

  • Make sure the cartridge is correctly positioned in the slot, with its label readable and right-side up. Incorrect positioning can sometimes lead to error messages.

 

Contact HP Support:

  • If errors persist even after using genuine HP cartridges, consider contacting HP Customer Support for further assistance.

 

Please refer to the below links for more information related to your issue.

 

HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip | HP® ...

 

HP Printers - Dynamic Security enabled printers | HP® Support

 

If you are using generic or non-HP ink cartridges and the above links do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it, or you will have to use genuine HP ink cartridges to resume printing.

 

Non-HP Cartridge(s) Non-HP ink cartridges installed | HP® Support

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
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