Ink not installed properly

[tmjames29]

Our ink is installed but the monitor keeps saying that there is an ink cartridge error. on our phone app it says the color ink is empty but its not. Is there a way to reset this

[asmita6658]

@tmjames29

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand there's an issue with the ink cartridge.

Don't worry, I'm here to help! To better assist you - Are you enrolled in the Instant Ink plan? 

While you respond to that, let's try these steps -

Step 1 Printer Reset -
1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Step 2 Clean the ink cartridges -
Refer to the step# 3, 4 and 5 from this document.

Step 3 Update the printer's firmware -
Refer to this document for steps.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂