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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

I bought this printer a while back and it has never worked properly. I am trying to figure it out. It won't connect to my computer. When I tried to connect using the IP address, the printer would not print the information paper. It makes all the right printing sounds but there is no ink on the piece of paper. Do I need new ink? How do I get the printer to properly print the information sheet?

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