Ink return

[TechMom86]

Just bought new ink cartridges for my printer but my printer decided not to run anymore and I had to buy a new printer which of course my cartridges dont fit that model.  Is there anyway I can exchange to the new printer cartridges that I need for my new printer.thanks

[A4Apollo]

Hey there! @TechMom86, Thanks for stopping by the HP Support Forums!

I understand you would like to know how to exchange the new ink cartridges with HP.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Excellent description and a great diagnosis done. It is greatly appreciated.

I understand your concern and situation you are into. Also, I appreciate your efforts for trying out few steps before reaching out to us.

Each HP ink cartridge and customer-replaceable printhead is warrantied to be free from defects in materials and workmanship during the period of the warranty. This warranty pertains to any HP ink cartridge or customer-replaceable printhead when used in its designated HP or authorized original equipment manufacturer (OEM) printing device. See the product manual for the printer to determine the correct ink cartridge and printhead selection.

For clarity, customer-replaceable printheads have latches which can be opened and closed to secure the part. Printheads that are not customer-replaceable are covered under a separate printer warranty.

Refer this article to know more information about ink cartridge replacement. Click Here

Also, I will share you few details through a private message about the service options dedicated to your printer.

Please watch your inbox for more information.

Hope this answers your query!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!