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‎05-01-2023 03:21 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 8610 ran out of ink in cyan cartridge. On replacement (twice), getting ink sensor failure error. None of the fixes on troubleshoot has worked. 

Category:
2 people had the same question
2 REPLIES 2

‎05-03-2023 07:37 PM

HP Recommended

Hi @JOHN21111,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This looks like a potential hardware issue. This might require one on one interaction to fix the issue.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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‎05-04-2023 03:20 AM

HP Recommended

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
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