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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-11-2025 10:16 PM

HP Recommended

I have an HP 8600 printer. I had been using non-standard ink cartridges without problem for a long time. Now I get the message that says there is a problem with the printer or ink system. Turn off printer and turn on and if problem persists contact HP. I have changed all the cartridges I have checked for leaks. I have hard reset the printer. I have done everything I can think to do. Can anyone help? Should I just go by real HP cartridges or will that be a waste of money at this point and I should just get a new printer?

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1 REPLY 1

‎06-13-2025 05:43 AM

HP Recommended

@TBB1130, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating it can be to encounter an "Ink System Failure" message, especially after trying multiple troubleshooting steps. Let's work through this together.

This error typically occurs due to:

  • Incompatible or damaged ink cartridges
  • Clogged printhead
  • Firmware issues
  • Internal hardware faults

Since you've already tried a hard reset and checked for leaks, here are some additional steps to try:

 

Step-by-Step Troubleshooting

Use Genuine HP Ink Cartridges

Non-HP cartridges can sometimes trigger system errors, especially after firmware updates. Try replacing all cartridges with genuine HP 950/951 cartridges.

Which cartridges work with my HP printer? | HP® Support

Clean the Printhead

If ink has dried or clogged the printhead, it can cause system errors.

  • On the printer control panel, go to: Setup > Tools > Clean Printhead
  • Run the cleaning cycle 2–3 times if needed.

Update Printer Firmware

Outdated firmware can cause cartridge recognition issues.

Visit the HP Software & Driver page: Official HP® Drivers and Software Download | HP® Support

Download and install the latest firmware for your model.


We strongly recommend you use HP cartridges. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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