Ink system malfunction Error code 0xc4eb8004

[randy153]

need help with 

Ink system malfunction

Error code 0xc4eb8004

[Raj_05]

Hi @randy153,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0xc4eb8004 indicating an "Ink system malfunction" can often be resolved by following these troubleshooting steps.

Basic Troubleshooting Steps:

Turn Off and Restart the Printer:

• Power off the printer.
• Unplug the power cord from the outlet.
• Wait for at least 60 seconds before plugging it back in.
• Turn on the printer.

Check Ink Cartridges:

• Open the printer access door.
• Remove the ink cartridges carefully.
• Check for any visible damage or leaks in the cartridges.
• Clean the contacts on the cartridges and the printer using a lint-free cloth.
• Reinsert the cartridges securely.

Update Firmware:

• Ensure your printer’s firmware is up to date. You can check for updates via the HP website or the HP Smart app.

Check for Paper Jams:

• Inspect the printer for any paper jams or obstructions.
• Remove any jammed paper or debris you may find.

Reset the Printer:

• For some HP printers, you can perform a hard reset by holding down the "Power" button for 10 seconds.

If the Problem Persists:

Perform a Printhead Cleaning:

• Depending on your model, you can perform a printhead cleaning from the printer settings or through the HP Smart app.

Replace Ink Cartridges:

• If you still encounter the error, consider replacing the ink cartridges with new, compatible ones, as the current ones may be defective.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support