Ink tank 315 does not turn on, only resume and print head indicator are lit

[esukoto]

I have this issue this morning were  only resume and print head indicator are lit and not blinking when plugged and none of the given solution fixed it. Is there anyway to by pass of fix this? and why is it acting like this?

[Echo_Lake]

@esukoto

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer? 
• Are you getting any error messages or codes?
• What are the troubleshooting steps you have tried so far?

While you respond to that, let's try these steps: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[esukoto]

To answer your questions Echo_Lake;

• Did you make any changes to your printer? : none, never been touched or altered.
• Are you getting any error messages or codes?; No, no power or display at all. (see image) once unit is plugged in to any outlet source the resume and print-head lit up steadily.

• What are the troubleshooting steps you have tried so far?: The one you provided below since that is the only troubleshooting I found prior to my post.

[Echo_Lake]

@esukoto

Thank you for posting back. 

This looks like hardware related issue with the printer. Please reach out to our HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/        
    

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!