Ink tray does not move to left to exchange cartridge

[madrad]

Error code says Paper Jam, but my ink tray does not move to replace ink

[Sneha_01]

Hi @madrad,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clear jammed paper from inside the printer

• Remove any loose or jammed paper that is accessible from inside the printer.

Clear jammed paper from the printer

• Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Remove debris from the paper path

• When small bits of paper become lodged in the paper path, paper jams are more likely to occur. To remove debris from the paper path and output rollers, run thicker paper through the printer, such as photo paper.
• Remove any paper from the input tray, and then load one full-size page of photo paper (letter or A4).
• Send a blank print or copy job.
• After the paper ejects, pull out the input tray.
• Lift the front of the printer, and then remove any torn paper or debris from inside the tray and rollers.
• 
• Replace the tray, and then reload normal paper.

Clean the paper feed rollers

• Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers to help prevent future paper jams.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

You can find the detailed steps in the link : https://support.hp.com/us-en/document/ish_9022798-9087825-16

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support