Inkjet 4620 on Windows 10

[Rufarne]

My printer Officejet 4620  never had problems and it is still working good.

However, after installing last update of Win10 (version 1703, build 15063.674) the icon on desktop is no more working.

This icon should open "HP Printer Assistant" with status of ink and the choice of starting scanning, printing, etc.

After double clic on the icon, the usual smal circle opens for a few seconds and then disappears, nothing happens.

I have reinstalled the driver (OJ4620_1315-1) several times, but without success.

Now the printer works by using its panel, or using the instruction "Print" on the different documents, but I have no information on it.

Thanks to those who could help me.

Ruggero

[DavidSMP · Accepted solution]

Hi @Rufarne,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post regarding issues with the printer not working after a windows 10 update. Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try to copy directly from the computer and check?

For now, try these steps:

• Make 2 copies directly from the printer without any communication from the computer to eliminate hardware issues.

If it copies fine, then uninstall and reinstall the printer software by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right-click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Later create a new local user account as an administrator from this link: http://hp.care/2rZfJBC

• Then log into the new user account.
• Then download the latest full feature driver from http://hp.care/2w3k5yw and install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer.
• This should do the trick for you.

If the problem persists, then install the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH

 and check again. This should fix the issue.

Also, you could look up these links for scanning.

• Link 1: HP scan and capture for scanning: http://hp.care/2fAFYxE gives information to download, install and use the app with FAQs
• Link 2: HP Smart app: http://hp.care/2hmgdBr gives information to download, install and use the app with FAQs
• This will do the trick for you.

• Link 3: http://hp.care/2g383hH  gives you steps on how to scan using different options.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[Rufarne]

Hi David!

Have followed tour detailed instructions step by step and now my printer is ok: the issue is fixed.!

Thank you very much indeed for your help!

Ruggero

[DavidSMP]

Hi @Rufarne,

It has been a fabulous experience working with you.  I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂