Inkjet 9018e will only print from HP Smart app and not from any other app.

[enovember]

The HP 9018e will only print from the HP Smart app and will not print from any other app like Word. The job is stuck in the queue and remains there. 

[Nal_NR]

Hi @enovember,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP OfficeJet Pro 9018e only prints from the HP Smart app and not from other applications like Word, there may be issues with the printer driver, settings, or the print spooler. Here are some steps to troubleshoot and resolve this issue:

1. Check Printer Status

Ensure your printer is set as the default printer and is online.

Set as Default Printer:

• Go to Settings > Devices > Printers & scanners.
• Click on your HP OfficeJet Pro 9018e and select Manage.
• Click on Set as default.

Check Printer Status:

• Make sure the printer is online and not in an error state. If the status is "offline," right-click on the printer and select Use Printer Online.

2. Restart Print Spooler

Restarting the print spooler service can clear up any stuck print jobs.

1. Press Windows + R to open the Run dialog.
2. Type services.msc and press Enter.
3. Scroll down and find Print Spooler.
4. Right-click on Print Spooler and select Restart.

3. Clear Print Queue

Clear any stuck print jobs in the print queue.

1. Open Control Panel and go to Devices and Printers.
2. Right-click on your HP OfficeJet Pro 9018e and select See what's printing.
3. In the print queue window, click Printer > Cancel All Documents.

4. Update or Reinstall Printer Drivers

Ensure your printer drivers are up-to-date or reinstall them.

Update Printer Drivers:

• Go to Device Manager.
• Expand Printers.
• Right-click on your HP OfficeJet Pro 9018e and select Update driver.
• Choose Search automatically for updated driver software.

Reinstall Printer Drivers:

• Go to Settings > Devices > Printers & scanners.
• Select your printer and click Remove device.
• Download the latest drivers from the HP Support website.
• Install the drivers and follow the on-screen instructions.

5. Check Application-Specific Settings

Ensure the correct printer is selected in the application you are printing from.

1. In Word or other applications:
   • Go to File > Print.
   • Ensure your HP OfficeJet Pro 9018e is selected as the printer.
   • Check any specific print settings or preferences.

Kindly find the next set of steps in the next post

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @enovember,

Please find the next set of steps below. 

6. Check Network and Connectivity

Ensure your printer is properly connected to the network.

1. Check Printer Connection:
   • Print a network configuration page from your printer's control panel to ensure it is connected to the same network as your computer.
2. Restart Network Devices:
   • Restart your router and printer.

7. Use HP Print and Scan Doctor

HP provides a tool to diagnose and fix printing issues.

1. Download and run the HP Print and Scan Doctor.
2. Follow the on-screen instructions to detect and fix any issues.

8. Try Printing from Another Application

See if the issue is specific to one application or affects all applications.

1. Try printing from another application like Notepad or Excel.
2. If printing works from other applications, the issue may be with the specific application (e.g., Word).

9. Windows Troubleshooter

Use the built-in Windows troubleshooter for printers.

1. Go to Settings > Update & Security > Troubleshoot.
2. Select Printer and click Run the troubleshooter.

By following these steps, you should be able to resolve the issue with your HP OfficeJet Pro 9018e printer and get it to print from all applications, not just the HP Smart app. If the problem persists, you may need to contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.