Install Black Cartridge Error

[Darkrei]

Why is that when I turn on my printer an orange light's blinking and in my laptop it says "Install black cartridge" but the cartridge is inside it and when I press the "Help" it says "A supply is missing or not seated. Open top cover. Install print cartridge. Close top cover. If error reappears, record message and contact support." but I took it in and out for a couple of times and wiped the sensor and also tried using the same brand and model printer's cartridge and still the same error appears. Is the logic board faulty? 

[Hawks_Eye]

Hi @Darkrei 

Thanks for stopping by the HP community. A very good day to you. I reviewed the post. I will be delighted to assist you here.

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 

I see you done the exact troubleshooting steps that is required, including changing the toner.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye