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HP Recommended
HP Envy 5642
Microsoft Windows 10 (64-bit)

After moving into a new home... trying to get 5642 working again.  Have downloaded EN5640_Full_WebPack_40.13.1176 but the install fails in step 1.  Detail error says "error 5" and mentiones caller not in admin mode.  Even though install instructions don't mention running install as admin, I tried that with same results.

Am I missing something here on how to install the printer?  UPDATING WITH ADDITIONAL INFO - have tried this from 2 different computers with same results.   ALSO - have done complete factory reset, reconnected to WIFI but still cannot print via network (is working via USB  - see my reply for more details)

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Even though this printer was working before I moved, on a whim, I went into device manager and found the entry for the network attached instance of the 5642, updated the drivers and it worked.

View solution in original post

2 REPLIES 2
HP Recommended

Replying with more details:

  1. I CAN add the 5642 both as a NETWORK and USB attached printer.  After multiple attempts, I finally got the local (USB) printing to work.
  2. When printing to the 5642 NETWORK instance (from 2 different Windows computers), the print says "SPOOLING", "PRINTING" but then nothing is ever printed.
  3. I tried using the HP DR tool to diagnose the problem.  No problems found other than update available for the SW - as noted in my original post, install of the HP 5640 software fails with "error 5".  I also tried UNINSTALLING the currently installed HP 5640 basic software but the uninstall ALSO fails with "error 5".
  4. At this point, I'm trying to focus on why Windows tells me the print to the NETWORK instance of the 5642 worked but nothing comes out on the printer (reminder, the printer is working OK - I can print local/USB with no issues).

Any thoughts, input or suggestions appreciated.

HP Recommended

Even though this printer was working before I moved, on a whim, I went into device manager and found the entry for the network attached instance of the 5642, updated the drivers and it worked.

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